Refund Policy – Online Services
Company: K Squad Social LLC
Website: www.kinkysquad.com
Email: support@kinkysquad.com
Phone: +1 (619) 517-6046
Address: 2125 Olive St, Ramona, CA 92065, United States
1. Objective
The purpose of this policy is to establish clear and transparent guidelines for handling refund requests for services contracted and paid through our online platform.
2. Scope
This policy applies to all customers who purchase and pay for services through our website, mobile application, or any other authorized digital platform.
3. General Conditions
All payments are processed exclusively online through secure third-party payment platforms.
Customers are responsible for reviewing and verifying their information before confirming any purchase.
Approved refunds will always be issued via the same payment method used for the original transaction.
Cash refunds are not permitted under any circumstances.
4. Deadlines to Request a Refund
Early cancellation: Customers may request a refund up to 72 hours prior to the scheduled date and time of the service.
Late cancellation: If the request is made within 72 hours of the service, a cancellation fee of 30% of the total amount will be applied.
No Show: If the customer fails to use the service at the scheduled date and time, no refund will be granted.
5. Non-Refundable Services
Refunds will not be granted in the following cases:
Services already provided, either in whole or in part.
Services purchased under promotions, special discounts, or “non-cancelable packages.”
Services subject to external providers who deny refunds.
6. Refund Request Procedure
If you wish to request a refund for a payment made on KinkySquad, please contact our support team at support@kinkysquad.com, including your full name, email address used on the platform, and details of the transaction. All refund requests will be reviewed on a case-by-case basis, and you will receive a response within no more than 7 business days. Refunds are subject to our Refund Policy and may take additional time depending on your payment provider. To request a refund, the customer must send an email to support@kinkysquad.com including the following:
Full name
Order/Service number
Reason for cancellation
Once the request is received, the Customer Service Department will review it within 48 business hours.
If approved, the refund will be processed within 10 to 15 business days, depending on the payment gateway’s processing times.
To cancel a subscription, go to your User Profile, open the Subscriptions tab, locate the creator whose subscription you wish to cancel, and click on the “Cancel Subscription” button. Once canceled, you will retain access to the creator’s content until the end of the current billing period, and no further charges will be applied.
7. Special Cases
Force majeure (illness, emergencies, etc.): Requests will be reviewed individually. At our discretion, a credit may be issued to reschedule the service at no extra cost instead of a refund.
Company cancellations: If the service cannot be provided due to reasons attributable to K Squad Social LLC, the customer will receive a 100% refund of the amount paid.
8. Contact
For questions or clarifications regarding this Refund Policy, please contact us at:
Email: support@kinkysquad.com
Phone: +1 (619) 517-6046
Address: K Squad Social LLC, 2125 Olive St, Ramona, CA 92065, United States